Frequently Asked Questions | Florsheim Shoes Help
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Do you ship to PO Box addresses?

I would like to speak to a Florsheim representative

Can I place an order over the telephone?

Can I ship to a different address than my billing address?

What if I want to cancel my order?


Is it safe to use my credit card on your site?

Do you sell gift cards?

My credit card is not being accepted

What form of payments are accepted?

What is Afterpay?


How do I return or exchange items purchased online?

What if I receive merchandise that is defective or incorrect?


What is your Shipping Policy?

How does Click & Collect work?

What about International Shipping?


How do I track an order that I placed on your website?

Product Questions

How do I care for Florsheim shoes?

What shoe care products should I have on hand?

What can I do to extend the life of my shoes?

How long does it take for a shoe to dry after cleaning?

How do you recommend cleaning suede/nubuck shoes?

How do I clean and polish leather shoes?

How do I clean knit shoes?

How do I clean canvas or mesh shoes?

Can I put my shoes in the washing machine?

What is the best way to clean white shoes?

Are Your Shoes "Airport Friendly"?


What is the Florsheim guarantee?

Where is the closest store that carries Florsheim products?

How does the sizing work?

I want to open a wholesale account with Florsheim

Our Social Responsibility – Australian Packaging Covenant

Imperial Club

Florsheim Sustainability / ESG

What Is Florsheim's Approach To Environmental, Social & Governance (ESG)?

Where are your products manufactured? What about the materials that you use in your footwear and are any environmentally preferred?

Does Florsheim have a social compliance program and manufacturing code of conduct? What are you doing to ensure worker health and safety?

What is Florsheim doing to lessen its impact on the environment? Are you measuring and offsetting your greenhouse gas emissions?

Does Florsheim have a chemical policy or restricted substances list (RSL)?

How are you educating and helping consumers extend the life of your products, E.G., care & use instructions?

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