TERMS & CONDITIONS

Florsheim does not warrant the accuracy, completeness or currency of any information in this website and does not accept responsibility for any direct or indirect loss, damage or expense incurred by you as a result of (a) any error, omission or misrepresentation in any information (including any data, prices, graphics, video and images) in this website or (b) any decision you make in reliance upon the information contained in this website.

The information contained in this website is provided in good faith and is illustrative only. Nothing in this website constitutes a warranty of the products or their in-store price.

You acknowledge that Florsheim Australia may amend, add or remove any information in this site at any time without notice.

You may not copy or use any part of this website without the express written consent of Florsheim Australia Pty Ltd.

Orders

All online orders are subject to availability.

If there is a shortfall in our online stock, we will endeavour to find any purchased item in one of our retail stores. In the case that we are unable to find the requested item, we will notify you via email within 2 business days and provide you with a refund.

Florsheim Online has the right to refuse an order for any reason.

Domestic Deliveries & Shipping

Florsheim Online will strive to process all orders within one day of the order being placed.

All orders will receive free shipping.

Orders will be dispatched using the most appropriate service for the individual item. It is generally either Australia Post's eParcel service or Australian Air Express courier service.  Once orders have been shipped, you will receive an email with a unique tracking number for your parcel.

Orders will be delivered within standard business hours and must be signed for. If no one is able to accept delivery, a calling card will be left by the courier service and the consignment will be available from your local post office.

Florsheim Online will make every effort to ensure that all domestic orders are delivered within 7-10 business days, however, cannot be held responsible for shipping delays out of our control.

Florsheim Online is not liable for any damage caused to goods during domestic transit.

Payment

Florsheim Online accepts payment via Mastercard, Visa, American Express & Diners credit cards.

Prices of products, delivery or any other charges displayed on our website are current at the time of issue, but are subject to change at any time.

Florsheim Online will charge your credit card in Australian Dollars (AUD).

All prices displayed are inclusive of GST.

Gift cards and credit notes are unable to be used for Florsheim Online purchases (these can be used in retail stores only).

The prices do not include any additional overseas duties or other customs charges that may be applicable for overseas delivery.

Returns

Florsheim Online is confident that you will be happy with your purchase. If for any reason this is not the case, you are able to return your purchase within 30 days of the order date.

The shoes must not show any visible signs of wear and should be returned in the original packaging.

Online purchases are not able to be returned or exchanged in our retail stores.

Florsheim will not take responsibility for returned items not received if registered post is not used.

All returns must be accompanied by a copy of your invoice email as proof of purchase and this Returns Form must be filled out and included in the package.

Please address your package to:
Florsheim Online
262a Darebin Rd
Fairfield
VIC 3078
Australia

The customer is responsible for all associated costs to return items to us.

For exchange, Florsheim Online will not charge for a second delivery (if there are any further exchanges, the customer is liable for delivery charges).

Refunds will automatically be processed back onto the credit card used to make the original purchase.

Refunds will not include freight costs.

Please allow 14 days for exchanges or refunds to be received.

Faulty Products/Shipping Errors

If you believe you have received a faulty item or there has been an error with your shipping, please contact us at shop@florsheim.com.au.

Security

Florsheim Online have implemented security measures to provide you with peace of mind when purchasing from our online store.

When you are requested to enter your credit card details, our secure server uses SSL (Secure Socket Layer) to connect to our website – this encrypts all the information sent from your pc.

You can see you have entered a secure session by the following:

• The ‘https’ instead of the usual ‘http’ in your browser address box.
• The small padlock at the foot of your browser or next to the URL bar (IE7).

PRIVACY POLICY

Introduction
Florsheim Australia Pty Ltd and any of its subsidiaries is committed to protecting your privacy and respects and upholds your rights under the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website, you agree to and consent to the collection, use and disclosure of personal information by Florsheim as set out in this policy.

Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.

Collection
Florsheim will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Florsheim will only collect personal information about you directly from you. Florsheim will not collect personal information unless the information is necessary for our functions and activities.

What does Florsheim do with your personal information?
Florsheim uses your personal information for the purposes of:

• providing our services to you;
• our internal management needs;
• our marketing activities;
• responding to any inquiries or comments that you submit to us;
• any other purpose you have consented to; and
• any use which is required or authorised by law.

Disclosure of personal information
Florsheim may disclose your personal information:

• to third-parties we ordinarily engage for the above purposes only;
• any person or entity to whom you have consented to Florsheim disclosing your personal information to; and
• any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Openness
You may request access to your personal information by contacting our customer service team at shop@florsheim.com.au.
If you believe that Florsheim holds personal information about you that is not accurate, complete or up-to-date, then you may request its amendment by Florsheim.
Florsheim may charge a reasonable fee to cover the charges of retrieving your personal information.
Florsheim will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Opting Out
At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.
To opt out of receiving any further communication from Florsheim, email shop@florsheim.com.au with the subject 'unsubcribe'.

Contact information
If you require further information regarding this policy or have any questions about its enforcement by Florsheim, please contact us at shop@florsheim.com.au.

Miscellaneous
Florsheim reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Florsheim website.